Privacy Policy

1. Information We Collect

We collect information you provide during registration including your name, email address, date of birth, location, and profile details. We also collect usage data, communication data, and device information to improve our service.

2. How We Use Your Information

Your information is used to create and manage your account, facilitate matches, process payments, send notifications, improve our platform, and ensure safety and security. We do not sell your personal data to third parties.

3. Cookies

We use cookies and similar tracking technologies to enhance your experience, remember preferences, and analyze platform usage. You can control cookie settings through your browser. See our Cookie Policy for details.

4. Data Sharing

We may share your information with service providers who assist in platform operations, payment processors, and law enforcement when required by law. We never share your data for marketing purposes without consent.

5. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter to comply with legal obligations. You may request deletion of your data at any time.

6. Your Rights

Under GDPR and applicable laws, you have the right to access, rectify, port, and delete your personal data. You may also restrict or object to processing. Contact us to exercise these rights.

7. Security

We implement industry-standard security measures including encryption, firewalls, and access controls to protect your data. However, no online platform can guarantee absolute security.

8. International Transfers

Your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable law.

9. Third-Party Links

Our platform may contain links to external websites that are not operated by us. We have no control over the content and privacy policies of these third-party sites. We strongly advise you to review their respective privacy policies before providing any personal information.

10. Children's Privacy

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us immediately so that we can take steps to remove that information from our servers.

11. Data Breach Notification

In the event of a data breach that compromises the security of your personal information, we will notify you and the relevant supervisory authorities within 72 hours of becoming aware of the breach, in accordance with GDPR and applicable laws.

12. California Privacy Rights (CCPA/CPRA)

If you are a resident of California, you have the right to request that we disclose the categories and specific pieces of your personal data we have collected, as well as the right to request deletion of your data. To exercise these rights, please contact us. We will not discriminate against you for exercising your privacy rights.

13. Contact

For privacy-related inquiries, contact our Data Protection Officer at privacy@heartsync.com. We respond to all requests within 30 days.